MADE FOR YOUR USERS
Use Cases for support chat SDK
Build the conversation around a specific task, with the right context in view.
SaaS support
Resolve the Error in Context.
Let users share an upload error without leaving their workspace. Pass the account and relevant ticket reference to the support conversation.
Order enquiries
Keep Order Questions with the Order.
Embed support beside a purchase and display its reference in a custom message. Your store supplies the order status and any refund action.
Subscription help
Make Account Changes Easier to Discuss.
Bring a subscription reference into chat so the customer can explain what they need. Apply account changes through your own billing service.
Service booking
Connect the Conversation to a Booking.
Let customers discuss a time change while the original booking stays visible. Availability and confirmation come from your scheduling system.
CUSTOMER SUCCESS STORY
Conversational Services with Ryt Bank
CHOOSE WITH CONFIDENCE
Plan your support chat SDK integration
See how messaging fits your product and what your application connects.
| Your requirement | How it is delivered | What to plan for |
|---|---|---|
| Customer and agent messaging | One-to-one and group conversations | Your service handles agent assignment and queues. |
| Ticket and account cards | Custom messages and UI customization | Load current ticket data from your own backend. |
| Event-driven workflows | Server APIs and webhooks | Validate events, retries and business permissions. |
| History and mobile replies | History APIs and offline push | Configure retention, platform credentials and notifications. |
| AI support | AI Chatbot integration guide | Connect your model, knowledge and human handoff rules. |
THREE STEPS TO YOUR FIRST CONVERSATION
Integrate support chat SDK
Start with one working conversation, then connect the rules and records your product needs.
BUDGET BEFORE YOU BUILD
Support chat SDK Costs & Free Quota
Budget for your support chat SDK integration. Choose a Chat plan around your messaging users, required features and expected usage.
CHAT FREE PLAN
Free$0 · 1,000 MAU / month
Start with the free Chat plan. Monthly usage renews automatically; review feature limits and upgrade requirements as your audience grows.
CHAT STANDARD
$399 USD / month · 10,000 MAU
For core messaging and group chat. Compare plans for advanced features such as read receipts, translation and community capabilities.
YOUR APPLICATION
Contact us
Estimate messaging MAU, history and usage. Include the work to connect your business systems and any optional additional services.
How is a support chat SDK different from a helpdesk?
An SDK supplies the messaging layer. Your helpdesk or application still manages tickets, routing, business hours and agent workloads. Tencent RTC provides client components, server APIs and events to connect those workflows.
Can the support chat SDK use my existing user accounts?
Yes. Map your account IDs to Chat users and generate UserSig credentials on a trusted server. Do not expose your SDK secret in a web or mobile client.
How do I connect the support chat SDK to tickets and CRM records?
Use custom messages for ticket or account references and webhooks for message events. Your backend must authorize record access and confirm business actions.
Can a support chat SDK connect AI conversations to a human agent?
You can connect AI services through the documented Chat integration. Define bot ownership, escalation conditions and human assignment in your application.
What should I test before launch?
Test assignment changes, attachments, reconnects, push delivery and access to previous messages. Verify duplicate event handling and account permissions with separate customer and agent identities.
How do I connect a support chat SDK to a help desk?
Map authenticated users and conversations to ticket IDs in your backend. Use documented server APIs or callbacks for the integration, and verify agent permissions before exposing the thread.
Can a support chat SDK support asynchronous customer service?
Let customers leave messages and return to the conversation. Plan unread state, history and platform-specific push separately from agent routing and support availability.