MADE FOR YOUR USERS
Build the conversation around a specific task, with the right context in view.
Resale
Connect each enquiry to the original listing so buyers can ask for a closer look before deciding.
Home & furniture
Let a buyer check measurements and delivery details while viewing the furniture listing.
Services
Bring a service listing into the conversation and let customers clarify the scope. Your booking flow confirms the work.
Collectibles
Share additional photos and relevant item information without sending buyers to a separate messaging app.
RELATED CUSTOMER STORY
GCAR’s Charancha used-car marketplace uses Tencent RTC for live vehicle viewing and real-time conversations between buyers and sellers. Participants can discuss a vehicle while seeing its details.
Related marketplace case: the published deployment covers RTC and live streaming. Text messaging is a separate Chat integration.
CHOOSE WITH CONFIDENCE
See how messaging fits your product and what your application connects.
| Your requirement | How it is delivered | What to plan for |
|---|---|---|
| Listing and order cards | Custom message payloads and layouts | Your catalog is the source of price and availability. |
| Photos and attachments | Image, video and file messages | Set file handling and marketplace content policies. |
| Buyer and seller access | Accounts, groups and blocklists | Enforce listing, order and support permissions on your backend. |
| Payments and fulfilment | Connect your commerce services | Checkout, refunds and shipping are application workflows. |
| Review and reporting | Messaging events and moderation integrations | Build review, appeals and dispute decisions for your platform. |
THREE STEPS TO YOUR FIRST CONVERSATION
Start with one working conversation, then connect the rules and records your product needs.
BUDGET BEFORE YOU BUILD
Budget for your buyer seller messaging integration. Choose a Chat plan around your messaging users, required features and expected usage.
CHAT FREE PLAN
Start with the free Chat plan. Monthly usage renews automatically; review feature limits and upgrade requirements as your audience grows.
CHAT STANDARD
For core messaging and group chat. Compare plans for advanced features such as read receipts, translation and community capabilities.
YOUR APPLICATION
Estimate messaging MAU, history and usage. Include the work to connect your business systems and any optional additional services.
Buyer seller messaging lets participants discuss a listing, booking or order within a marketplace. Tencent RTC supplies the messaging components; your platform links the conversation to the correct transaction.
Yes. Use custom messages and a custom renderer to show a listing or order card. Fetch the current product information from your own catalog before displaying prices or actions.
Payment processing, escrow, refunds and seller payouts belong to your commerce system. You can connect the relevant checkout or order screen from a message.
Authorize conversations on your backend using account and listing rules. Use supported blocklists and group membership controls, and recheck access when a transaction changes.
Design an authorized support workflow around the relevant conversation and order. Define access and retention policies; your team determines dispute outcomes and any refund.
Associate a listing ID with the authorized conversation and render the context in your app. Keep checkout and order authority in your marketplace backend.
Limit conversation creation to eligible users and expose blocking and reporting controls. Connect moderation decisions to your marketplace policy and review workflow.
