MADE FOR YOUR USERS
Customer Support Chat for Different Business Needs
Bring support to the place your customers already work, shop or book.
E-commerce
Answer order questions in context.
A customer opens a delivered order and notices a missing item. They share a parcel photo, and support can review the request alongside the order reference.
SaaS
Help users get unstuck inside your app.
A file upload fails while a customer is working. They send the error screenshot directly from your product, and support can guide the next attempt.
Marketplaces
Support customers through transaction issues.
An item does not match a buyer’s expectations. The customer shares the listing and a photo so your support team can review the issue in context.
Online services
Keep service questions close to the booking.
A customer needs a later appointment. They open support from the booking and discuss the options before your service system confirms a change.
CUSTOMER SUCCESS STORY
Customer Service with Converge
CHOOSE WITH CONFIDENCE
Plan your customer support chat integration
See how messaging fits your product and what your application connects.
| Your requirement | How it is delivered | What to plan for |
|---|---|---|
| Rich customer conversations | Text, images, audio, video and file messages | Choose the message types and limits appropriate to your support flow. |
| History and returning users | Conversation and history APIs | Set retention and authorized access for your plan. |
| Order and booking context | Custom messages and UI components | Your backend supplies records and validates business actions. |
| Agent assignment and tickets | Server APIs and messaging events | Connect your own helpdesk, queues and service policies. |
| AI or calling escalation | Separate AI and Call integrations | Configure knowledge, consent and handoff for your use case. |
THREE STEPS TO YOUR FIRST CONVERSATION
Launch Your Customer Support Chat
Connect your accounts, embed the conversation and test your service workflow.
BUDGET BEFORE YOU BUILD
Customer support chat Costs & Free Quota
Start with messaging users, the features you need and your support integrations.
CHAT FREE PLAN
Free$0 · 1,000 MAU / month
Start with the free Chat plan. Monthly usage renews automatically; review feature limits and upgrade requirements as your audience grows.
CHAT STANDARD
$399 USD / month · 10,000 MAU
For core messaging and group chat. Compare plans for advanced features such as read receipts, translation and community capabilities.
YOUR APPLICATION
Contact us
Estimate customer and agent MAU, retention and usage. Include your helpdesk integration and any additional AI or calling services.
What is a customer support chat SDK?
A customer support chat SDK supplies messaging capabilities you can embed in your app or website. It lets your team build conversations between customers and support agents while retaining control over the interface, identities and service workflow.
Is Tencent RTC Chat a ready-made helpdesk?
Chat provides messaging APIs, SDKs and UI Kits. Agent assignment, queues, tickets, business hours and service-level policies need to come from your existing helpdesk or application. Use server APIs and webhooks to connect the systems.
Which platforms can I build for?
Chat SDKs cover JavaScript, iOS, Android, Flutter and React Native, among other platforms. Chat UI Kits provide a component-based starting point. Check the current guide for your platform, SDK edition and required features.
Can I connect my existing support system?
Use your backend to map customer and agent identities to Chat users, attach ticket or account references with custom messages, and process supported messaging events through webhooks. Keep authorization and assignment decisions in your service system.
Can customers and agents access previous messages?
Supported history APIs let authorized participants retrieve conversation history. Available retention, search and other features depend on the SDK, plan and configuration. Define what each participant may access and test returning users before launch.
How do I add customer support chat to a website and mobile app?
Connect authenticated customers and agents to a conversation, then add the UI for each platform. Keep ticket assignment, business hours and service-level rules in your support system.
How can customer support chat retain context during agent handoff?
Use your backend to authorize the next agent and associate the conversation with the ticket. Keep message history available according to your plan and access policy.