APPOINTMENT TO CALL
Start video calling for consultations from an appointment in your app. Your application validates the booking and connects the correct participants, while Call provides the invitation and live conversation between their signed-in accounts.
MADE FOR YOUR USERS
Keep live advice connected to the service your customers came for.
Career guidance
A career adviser and client discuss goals in a private call. Session scheduling, coaching notes and any follow-up materials belong to the career service application.
Design advice
A client uses their camera to show a room or sample. The adviser can ask questions and explain alternatives while the design application retains project details.
Business mentoring
A mentor and business owner speak through a topic from an existing appointment. The platform manages the session brief, availability and any paid access.
Specialist advice
A specialist shows a physical sample and discusses it with a client over video. Your service defines the scope, participant access and what happens after the call.
CUSTOMER SUCCESS STORY
Dek-D uses Tencent RTC for video interaction in its online consultation services. Its CoachDD offering connects people seeking guidance with advisors, bringing a face-to-face conversation into the consultation experience.
Tencent RTC’s customer story describes Dek-D’s online consultation service and its use of real-time calling.
CHOOSE WITH CONFIDENCE
Explore the Call capabilities and the application connections your experience needs.
| Your requirement | How it is delivered | What to plan for |
|---|---|---|
| Appointment-based conversations | Application-triggered voice and video calling | Your booking system validates access, availability and the participants. |
| Reviewing a brief while talking | Supported in-app floating window | Notes, files and client records are supplied and protected by your application. |
| Another adviser joining | Group invitation APIs | Use an eligible Group Call plan and check participant and platform limits. |
| Following up after the call | Call status events | Your backend owns session completion, summaries, reminders and billing rules. |
| Paid professional services | Integration with your service workflow | Call does not supply adviser credentials, appointments, payment processing or a consultation marketplace. |
THREE STEPS TO YOUR FIRST CALL
Connect your users to the video calling for consultations, then test outgoing calls, incoming invitations, and media controls.
BUDGET BEFORE YOU BUILD
Budget for your video calling for consultations integration. Choose the calling features you need, then estimate the people and minutes using them.
CALL FREE TRIAL
Try Call with the feature trial and 100 MAU. Monthly free minutes and the feature trial have separate eligibility and deduction rules.
CALL STARTER PLAN
Group Call features, 50,000 package minutes and 1,000 MAU. Review Starter eligibility before purchase; the discount covers the first month.
YOUR APPLICATION
Discuss your platforms, expected usage and feature requirements. Get help with licensing, optional services and a plan for your launch.
Yes. Your application can show a call action on a valid appointment and connect the relevant user accounts. Booking validation, availability, time windows and access rules remain in your service. Call provides the communication flow after those checks.
Scheduling, subscriptions and payment processing belong to your application or existing service providers. You can connect their records to the call entry and respond to call events, but a call ending should not automatically be treated as proof that a service was delivered or paid.
Supported group calling lets you invite an additional user to an ongoing conversation. Use the appropriate plan and check your SDK version. Your service must authorize the adviser and determine which client records they may see.
A supported in-app floating window allows users to minimize the call while viewing other application content. Enable the feature for the selected platform and test navigation and lifecycle behavior. This does not promise unrestricted video continuation across every app or operating-system state.
Medical consultations require a separate review of the clinical workflow, data handling, consent and contractual requirements. Evaluate the specific Tencent RTC services and configuration for your intended use before adopting them in a healthcare product.
Your scheduling system confirms the appointment and grants access. Connect that event to the documented call flow, with a readiness check and clear join instructions.
Test camera and microphone permission, invitation expiry, no-answer behavior and reconnects. Payments, appointment reminders and professional records remain your application’s responsibility.
