TRANSACTIONAL ALERTS

Transactional Push Notifications That Keep Users Informed

Turn a confirmed event into a clear update. Send transactional push notifications for orders, reservations, and account activity, with your backend controlling the source of truth.

CONFIRMED EVENTS

Send when something actually changes

Trigger transactional push notifications after your system confirms an event. Use stable event identifiers in your backend to control duplicates and keep updates in the right order.

THE RIGHT RECIPIENT

Keep personal updates personal

Map an authenticated account to its current registered push recipients. Refresh account-device associations at sign-in changes and honor notification preferences.

USEFUL AT A GLANCE

Keep sensitive details inside the app

Write transactional push notifications with a short, neutral preview. Open the authenticated application for account, payment, or booking details that should not appear on a lock screen.

TRACE EACH SEND

Investigate the delivery path

Use message records and available delivery reporting to inspect sends. Your application owns retries, expiry rules, escalation, and any additional communication channel.

MADE FOR YOUR USERS

Transactional push notifications for everyday moments

One relevant update. One clear destination.

Shipping

A parcel moves to its next stop

Connect transactional push notifications to a verified fulfillment event and current order view.

CHOOSE WITH CONFIDENCE

Plan your transactional push notifications integration

Connect notification delivery to your application rules.

Capabilities and implementation requirements
Your requirementHow it is deliveredWhat to plan for
Permission & identityRegister subscribed recipients through the platform SDK.Your app owns consent, preferences, and account-device mapping.
SendingUse the supported console or server APIs.Your backend controls business triggers, timing, and duplicate suppression.
Opening an updateHandle a notification click and its destination.Validate payloads and account access before showing private content.
Delivery insightInspect available message records and engagement reports.Accepted sends do not guarantee receipt; features depend on the plan and channel.

FROM SETUP TO FIRST SEND

Get started with transactional push notifications

Configure the channel, connect a test recipient, and follow the complete integration guide.

  1. 01

    Create your application

    Enable the channel in the Push console and configure your application.

    Open Push Console
  2. 02

    Connect a test recipient

    Follow the platform guide for permissions, registration, and native configuration.

    Follow the Integration Guide
  3. 03

    Send and open a test

    Check delivery and the destination on your own devices before a broader rollout.

    Test Your Integration

BUDGET BEFORE YOU BUILD

Transactional push notifications Pricing & Trial

Start with App Push for transactional push notifications. Web Push has separate plans.

APP PUSH FREE

Free$0 · Free plan

Start with core App Push features and a shared queue.

View Plan Details

APP PUSH STANDARD

$299per month

Includes 10,000 monthly active users and a dedicated queue.

Compare Push Plans

YOUR APPLICATION

Contact usVolume pricing & delivery requirements

Discuss audience size, channels and queue requirements. App and Web plans have separate allowances and overage pricing.

Contact us

TEST YOUR INTEGRATION

Try transactional push notifications in your own application

BUILD WITH TENCENT RTC PUSH

Make your first message useful.

Follow the official quick start, register a test recipient, and send a notification from the console. The illustration shows a possible application experience.

Open the Quick Start

YOUR QUESTIONS, ANSWERED

Transactional push notifications FAQs

Discuss your project

What are transactional push notifications?

They communicate an event tied to an existing account or user action, such as an order update or booking confirmation. The sending trigger should come from your authoritative backend.

How do transactional push notifications differ from marketing?

Transactional messages explain a relevant service event; marketing messages promote a return or offer. Keep audience eligibility, consent, frequency, and preference rules appropriate to each purpose.

Are transactional push notifications guaranteed delivery?

No. Permission, operating system policies, network state, and channel behavior affect delivery. Design any required fallback or escalation in your own application.

Can transactional push notifications include private details?

Keep lock-screen previews minimal. Route the user into an authenticated view for sensitive details, and verify that the current account can access the referenced record.

How do I prevent duplicate transactional push notifications?

Use idempotent event handling, recipient checks, and expiry rules in your backend. Push delivery records help investigate sends, while your system controls business-event duplication.

How do I send transactional push notifications after an order or booking?

Trigger the message from a confirmed backend event and address an authorized recipient. Include a clear destination and avoid exposing sensitive details on the lock screen.

How should transactional push notifications handle duplicates and expired events?

Give business events stable IDs and apply idempotency and expiry in your sender workflow. Define a fallback for critical updates because delivery depends on permission, channel and device state.

BUILD YOUR NEXT USER CONNECTION

Start building with transactional push notifications